In addition to our standard warranty, Screen offers a higher level of cover during the first 12 months of ownership and beyond to offer you complete peace of mind In addition to our standard warranty , Screen offers a higher level of cover during the first 12 months of ownership and beyond to offer you complete peace of mind.
Additional Support Options
Poliwise is our contracted support service giving you the support you need 24 hours a day, 7 days a week to keep your systems online, today and every day.
Poliwise24
As a Poliwise customer you will be guaranteed a call back within one hour of requesting assistance from the Poliwise24 global call centre - 24 hours a day, seven days a week.
Key Features and Benefits
· Fast track access to our expert engineers who are fully trained in all subtitling configurations.
· Full client history available to the engineer at touch of a button, removing delays in problem diagnosis
· System health checks
· All software updates
· Loan equipment during repairs - subject to availability
· Consultancy
· A range of discounts
· The peace of mind that comes with knowing you can call us at any time, day or night for support.
Cost
The cost of an annual contract is based on a percentage of the value of all the Screen equipment you have on site. For a quote based on your specific needs , please contact our sales team sales@screen.subtitling.com .
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